Frequently Asked Questions
Digital Phone Service Facts
What is ACN Digital Phone Service?
ACN Digital Phone Service uses your broadband Internet connection (DSL/Cable) and allows you to make telephone calls to anywhere in the world. It also provides you with a number of enhanced, new features without sacrificing your current phone features or the call clarity you expect - and with a great opportunity to save money!
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How does ACN Digital Phone Service work?
When you pick up your telephone, the ACN Digital Phone Service phone adapter converts your voice into data and sends it through the Internet. Our network sends the call where you want it and translates it back into voice. That means when the person you're calling picks up their telephone, it sounds just the same as any other call. When someone calls you, they dial your telephone number, your phone rings, and all you have to do is pick up and answer it.
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Can I keep my current telephone number?
Yes, you may be able to keep your existing telephone number and receive Digital Phone Service from ACN. This means you will continue to receive calls from your family and friends without having to notify them of a new telephone number. ACN will verify whether your telephone can be transferred when you sign-up for the service online. Note: Wireless and Toll Free numbers cannot be transferred.
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Does it work the same as my regular phone service?
Once you are connected, pick up your phone and use it just like you do today. The person you're calling doesn't need to have ACN Digital Phone Service or an Internet connection on their end of the telephone call. They just need a telephone. And your phone rings when someone calls you as it always did. You use your same touch-tone phone. You're just connecting it to ACN Digital Phone Service instead of your former phone company.
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Can I choose my own Long Distance Carrier?
By subscribing to Digital Phone service, you are choosing ACN as your Long Distance telephone company.
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Can I make International calls with Digital Phone service?
Yes. Calls to International locations are billed at rates competitive with other major providers. And there are no changes to how you make international calls with Digital Phone service. Just dial as you normally would. All of your calls to Canada are included with your Residential Unlimited calling plan.
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Can my telephone number be transfered to another carrier if I choose to discontinue my Digital Phone Service in the future?
A telephone number can be transferred to another carrier that provides traditional phone service or Digital Phone Service. In order to transfer a phone number, the customer must be active with ACN's Digital Phone Service. Once ACN receives a transfer request from another carrier, ACN will automatically cancel the Digital Phone Service and any cancellation fees, if applicable, will apply.
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How will I be charged for my Digital Phone Service order?
At the time of order, your credit card will be billed for all applicable charges including:
- Monthly Recurring Charge for the first month of service
- Equipment Charges (such as a Video Phone)
- Activation Fees
- Shipping and Handling charges
- Applicable taxes on equipment and estimated taxes for the 1st month of service
For future monthly recurring charges, the billing cycle will be based on the shipment date of the Digital Service equipment (phone adapter or video phone) plus an allowance for shipping time based on where you live. Your first monthly charge, after the initial sign up charge, will include an adjustment for the estimated taxes for the 1st month of service.
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What if I am already a Digital Phone Service customer and I add on additional services. Will my billing date change?
If you purchase additional add-on features, you will keep the same billing date that you currently have. The initial charge will be for the first full month of the service. The first invoice will reflect a prorated charge for the new add-on service.
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