Technical Requirements
- What do I need in order to use ACN Digital Phone Service?
- Does ACN support Fax machines, TiVo boxes, DIRECTV boxes or Alarm Systems?
- Will ACN Digital Phone Service interfere with my DSL or cable modem data/computer connections?
- Can I use my computer when I’m on the phone?
What do I need in order to use ACN Digital Phone Service?
In order to use ACN Digital Phone Service, you will need the following:
- A credit/debit card with a U.S. billing and shipping address to sign-up
- A Broadband Internet connection such as DSL or Cable
- An ACN Phone Adapter
- ACN Digital Phone Service works with any touch-tone phone, corded or cordless
Does ACN support Fax machines, TiVo boxes, DIRECTV boxes or Alarm Systems?
ACN Digital Phone Service offers both audio and video communications. FAX service is not currently supported. Services like TiVo, DIRECTV and alarm systems are not supported.
Will ACN Digital Phone Service interfere with my DSL or cable modem data/computer connections?
No. ACN Digital Phone Service routes your incoming and outgoing voice and video calls right alongside the data being sent to or from your computer. Therefore, you can use your high-speed Internet connection for more than just web surfing. You can make and receive calls while you use your computer to access the Internet, as well as when your computer is off or not connected to the Internet. ACN uses advanced audio compression techniques to minimize the data traffic caused by calls and maximize the bandwidth available for your other Internet traffic.
Can I use my computer when I’m on the phone?
Using ACN Digital Phone Service doesn't affect your computer usage. Continue to surf the web or send and receive email with no problem while you’re talking on the phone. Your computer does not need to be running for ACN Digital Phone Service to work. Our Digital Phone Service uses your Internet connection not your computer.