ACN Video Mail

• Do all ACN Video Phones have video mail capability?
• How do I sign-up to receive video mail?
• My video mail does not work, what do I do?
• How do I retrieve my video mail messages?
• Can I access video mail from any computer?
• I have recorded my video mail "No Answer Greeting" but I am not receiving any video mail messages.
• Do I need to press any special keys to leave a video mail message for someone?
• Is there a limit to the length of message I can leave?
• Is there a limit to the number of messages I can have in my mailbox?
• What if I want to leave a voice mail message without recording a video?
• How will I know I have video mail messages waiting?
• I have tried everything and my video mail still does not work.

Do all ACN Video Phones have video mail capability?

Video mail is available on the IRIS 3000, IRIS 2000 and CIP 6500. Video mail is not available on the Wooksung Video Phone.

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How do I sign-up to receive video mail?

No sign-up is necessary. Currently, all IRIS 3000, IRIS 2000 and CIP 6500 Video Phones have the Video Mail feature.

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My video mail does not work, what do I do?

Ensure you are calling another video phone that works with video mail (IRIS 3000, IRIS 2000 and CIP 6500). Video mail does not work with the phone adapter or the Wooksung Video Phone.

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How do I retrieve my video mail messages?

You can retrieve video mail messages just like you retrieve regular voice mail messages. Press the voice mail button, enter your 4 digit access code and press #. Press 1 to retrieve your messages and follow the prompts to save or delete messages. For more information, please refer to the Video Mail Instruction Guide.

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Can I access video mail from any computer?

Yes, you can manage your video mail message from the Account Management section on www.myacn.com, www.myacncanada.ca or www.pr.myacn.com. Simply go to your online account from the Digital Phone Service section. Select ACCOUNT from the Account Management list on the left. Then select MESSAGES. In the subject category, double click the message you would like to hear.

You can also forward messages to others as an email attachment or save them to your hard drive for future reference.

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I have recorded my video mail "No Answer Greeting" but I am not receiving any video mail messages.

Ensure the caller has called from another video phone such as an IRIS 3000, IRIS 2000 or CIP 6500. Check with the caller to ensure they have not pushed the Privacy button. If they have, you will receive a voice mail message instead of a video mail message.

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Do I need to press any special keys to leave a video mail message for someone?

No, the video phone will default to a video mail recording screen. Make sure you are positioned in front of the video phone’s camera and leave your message. Simply hang up when you have finished leaving your message. It’s that easy!

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Is there a limit to the length of message I can leave?

Yes, video mail messages are limited to 2 minutes.

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Is there a limit to the number of messages I can have in my mailbox?

Yes, each mailbox can hold up to 30 megabytes of information or approximately 10 messages.

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What if I want to leave a voice mail message without recording a video?

Press the privacy button on your video phone when you see the person you are calling’s video mail message. NOTE: You will still see yourself on the screen but the person receiving the message will only see the ACN logo on their screen.

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How will I know I have video mail messages waiting?

From your video phone: You will see an envelope (the video mail/voice mail indicator) on the main screen of your video phone.

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I have tried everything and my video mail still does not work.

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