Frequently Asked Questions
IRIS 3000 FAQ - Networking
Can I use the IRIS 3000 with a laptop computer and Aircard?
The IRIS 3000 will work in some cases with a laptop computer and Aircard or Wi-Fi, but this is not the recommended method. For the best quality, we recommend you connect the IRIS 3000 behind a router that is connected to a wired Internet Service. In addition, ACN cannot answer technical calls related to the use of Aircards or Wi-Fi to operate the IRIS 3000 Videophone. Click here for a link to the steps for using an Aircard or Wi-Fi.
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Can I use my device with a wireless network?
The IRIS 3000 will not work with a wireless WiFi network when you place a USB wireless card in the phone's USB port. But the IRIS 3000 can work with wireless in other ways that may cause quality issues that we do not support. The video phone can be connected to the Ethernet port of a laptop computer that has ICS (Internet Connection Service). Also, a wireless Ethernet bridge can be used to turn any Ethernet-equipped device into a wireless device to utilize an access point.
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What kind of router should I use?
We are currently researching the best models of routers. We generally recommend newer Linksys routers. If you are experiencing problems using an older model, we recommend replacing it with a later generation model.
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I have Firewall protection for my router. What ports need to be opened for the IRIS 3000?
For registration: 5060-5065. For the audio port: 9000. For video: 5000 (both TCP and UDP).
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Will a specific modem or device work with the 3000?
We recommend you connect the IRIS 3000 behind a router. The IRIS 3000 will work in some cases directly connected to a DSL or Cable modem.
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