DSL Internet Frequently Asked Questions
Covad Market Specific Questions
In what states is ACN Advantage Covad DSL available?
AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, LA, MN, MO, MI, NC, NM, NV, OH, OR, TN, TX, UT, WA, and, WI.
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How can I verify if service is available in my area?
The first step is to use ACN's online pre-qualification tool to check for availability.
Click here to view the ACN DSL Availability Coverage Map.
- If Service Is Available, you can proceed with signing-up via LOA or phone order.
- If the Address is Invalid, re-check the information you entered. Is it exactly the same as it appears on your phone bill? Is it missing a "directional" like N, S, NW, etc.? If so, correct the error. If you believe the address is correct and still receive this response, contact Customer Service at 1-888-226-9013.
- If Service Is Not Available, then DSL service is not available in your area at this time.
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How long will it take for my DSL service to be installed?
Due to the high demand for ACN services installation times will vary but you can expect it will be about 7-14 days from the time your voice service is activated.
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What speeds does Covad offer for DSL?
Speeds vary by distance from your Central Office; however we offer three speed tiers 1.5Mbps, 3.0Mbps & 6.0Mbps.
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How do these speeds compare to Cable?
Most cable companies offer speed anywhere from 1Mbps to 5mbps.
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Who is Covad, I’m not sure I have heard of them before?
Covad is a DSL provider in high speed connectivity, so you can select the service and speed that best fit your needs. Covad is a leading national DSL service provider of high speed Internet access.
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What are the benefits of Covad’s DSL service?
- The most widespread DSL service coverage area in the U.S.
- 24x7x365 live Covad customer support
- Easy online account management through Covad's SMART system
- Connect multiple computers with just one Covad DSL line
- Access the Internet and talk on the phone at the same time
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Are Covad’s uploads speeds robust enough to handle ACN’s Video Phone technologies?
Yes, with ACN’s Video Phone service we recommend your upload speed to be a minimum of 128Kbps, and all three tiers of Covad service offer at least these speed requirements.
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If my DSL kit is missing a part what should I do?
Call 1.866.330.8DSL to have a replacement part sent to you right away.
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