DSL Internet Frequently Asked Questions
Service Areas
Where is ACN DSL Available?
ACN DSL is available where ACN offers our bundled Local and Long Distance Service AND where Covad or Verizon provides DSL Service. Currently, ACN DSL is available in these markets:
CA, DC, FL, GA, IL, MA, MD, ME, MI, NY, NC, NH, OH, PA, RI, TX, UT, AZ, CO, MN, NJ, WA, MO, WI, AL, KY, LA, OR, TN, VA, VT
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How do I know if service is available in my area?
The first step is to use ACN's online pre-qualification tool to check for availability. Click here to view the ACN DSL Availability Coverage Map.
- If Service Is Available, you can proceed with signing-up.
- If the Address is Invalid, re-check the information you entered. Is it exactly the same as it appears on your phone bill? Is it missing a "directional" like N, S, NW, etc.? If so, correct the error. If you believe the address is correct and still receive this response, contact Customer Care at 1-888-226-9013.
- If Service Is Not Available, then DSL service is not available in your area at this time.
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Why am I unable to get DSL service in my area?
Availability of DSL service is a complex issue with many factors. There are occasionally factors beyond our control that will prevent us from offering DSL service. Your location might be too far from the central office; the central office might not have the equipment necessary to provide DSL; or the wires between the central office and your location might have equipment or line conditions that prevent DSL service.
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What are the primary differences between cable modems and ACN DSL service?
There are two key issues to consider:
- ACN DSL provides a dedicated service over a single telephone line. Cable modems offer a shared service over a cable network. This means that the bandwidth available to a Cable Internet subscriber decreases as more subscribers in their neighborhood choose the service.
- Since DSL is a dedicated connection, it is inherently more secure than a shared Cable line.
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Why are people interested in DSL as their choice of Broadband technology?
DSL eliminates many of the obstacles that prevent Internet users from making the most of their online access. For example, dial-up hassles are eliminated with ACN DSL's "always on" dedicated connection. There are no busy signals; customers can just open their browser with a click, and they’re ready to go. Because the line is dedicated to their location and not shared by anyone else, customers get more reliability and security with ACN DSL.
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It can be difficult to get online with dial-up service. Does this happen with DSL?
No. Unlike analog modem services that require customers to dial-up and authenticate on a server before they can access the Internet, the ACN DSL connection is "always on" so that once customers boot up their PC and open their Internet browser or email software, they are ready to go. With ACN DSL, gone are the busy signals, long authentication delays and dropped connections.
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