Frequently Asked
Questions
ACN Advantage DSL Internet Access user Guide
How can I tell if my computer has NIC or Ethernet card?
Look for an Ethernet port on the back or side of your computer. Some laptops may have an external card, usually found on the side of the computer. If you are still not sure, check the network properties of your computer. The exact process for doing this will depend on your operating system.
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What should I do if the CD doesn't launch automatically?
If you are a Windows user, click the Start button at the bottom of your screen and select Run. In the new window, type in d:/setup and click OK. If your CD drive has been assigned a letter other than d, then use that letter instead.
If you are a Macintosh user, use the User Guide to complete your installation.
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What if I forgot my username and/or password?
Call 1.866.330.8DSL. For your protection, our customer service representative will need to verify some personal information before releasing your username and/or password.
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My DSL installation kit is missing a part. What should I do?
Call 1.866.330.8DSL to have a replacement part sent to you right away.
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Why do I need to install DSL filters?
DSL filters separate the digital DSL signal and the analog signals used by your phone, fax, or any other equipment connected to the DSL phone line. Without a DSL filter, you may experience disruptions with your phone and/or DSL service.
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Should I install a DSL filter on the phone cord that connects my modem to the phone jack?
No. Putting a DSL filter on your modem will block the DSL signal, and this will prevent your service from working. Filters should only be installed on the devices listed in Step 1.
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How do I get additional DSL filters?
DSL filters - also known as DSL blockers, microfilters, or DSL phone line filters - are available for purchase at most electronic stores or on the Internet. However, we recommend that you connect a maximum of five phones or devices to your DSL phone line.
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What if the DSL light doesn't turn solid green after I have turned on the modem?
Check that you have hooked up everything correctly and that the power cord is firmly plugged into the modem. You may also want to make sure the electrical outlet is working.
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Can I still use my dial-up modem after I'm connected to DSL?
Yes, but be sure to attach a DSL filter to your dial-up modem. To initiate your dial-up connection, you'll need to set up Dial-Up Networking on your computer. Your computer will not use the DSL service while you are connected through dial-up.
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I see an automatic Dial-Up pop-up window every time I launch Internet Explorer. How can I get rid of it?
Automatic Dial-Up is not needed with your DSL service.
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What troubleshooting steps can I do on my own before calling for support?
If your connection to the Internet should stop working, check to make sure that all of the cables are plugged in correctly. If this doesn't fix the problem, shut down your computer and turn off your DSL modem. Reconnect the power to your modem and turn on your computer. When the Internet light on the modem turns green, launch your Web browser.
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What do the lights on my modem do?
Your DSL modem has four lights, also called LEDs. In general, all four lights should be solid green for your computer to access the Internet. If a light is off, check to make sure all of the cables are securely attached at both ends. The Internet light will be solid green when a valid username and password is stored in the modem and a connection to your Internet Service Provider is established.
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Is there additional information about my modem?
For more information, PC users can right-click the QuickStart Installation CD and Explore to view the modem manual. The BBUI tray utility installed on your computer during the installation also provides additional help and diagnostics. The BBUI utility is located by the clock on your computer. Macintosh and PC users can use the modem's built-in Web page to see similar information. See the Configuring Your DSL Modem section in Step 3 for instructions on viewing the modem's Web page.
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