Frequently Asked Questions
Password Help
What is the ACN Account Management Password used for?
The ACN Account Management Password you select when you register is used for logging in to the secure parts of www.myacn.com. Along with your User Name, your Password is used to make online payments, view the services on your account(s), view unbilled usage, view, print and pay your personal or business bill online. This provides security for your online billing and personal information.
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How do I reset or change my ACN Account Management Password?
To change your ACN Account Management Password:
- Log in to your ACN Account Management with your current User Name and Password
- Select Online Profile found in the left navigation area.
- Enter your current password in the Current Password box.
- Enter your new password in the New Password box.
- Re-enter your new password in the Confirm Password box.
- Click the Submit button at the bottom of the page.
Your password will change immediately.
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I forgot my ACN Account Management Password. How can I log in?
If you cannot remember your ACN Account Management Password, click the Forgot Password link found on www.myacn.com home page and follow the instructions. You will need the zip code of your billing address, as well as the security question and security answer associated with your ACN Account Management to complete resetting your Password.
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How do I change my security question and/or security answer without changing my Password?
To change your ACN Account Management security question:
- Log in to your ACN Account Management with your current User Name and Password.
- Select the Online Profile found on the left navigation bar.
- Select from the drop-down list of security questions.
- Enter the appropriate answer to the security question.
- Click the Submit button at the bottom of the page.
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