Frequently Asked Questions
Registering for ACN Account Management
Why should I register my account with ACN Account Management?
Registering creates a unique ACN Account Management User Name and Password that allows you secure access to your ACN telephone services online.
With ACN Account Management, you can pay your bill online, enroll in Automatic Bill Payment, and view services on your account. You also have the option to stop your paper bill and view more than a year of bill details online.
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Do I already have an ACN Account Management User Name and Password?
If you do not remember whether you already created an ACN Account Management User Name, click the Forgot Password link found on the www.myacn.com home page or call ACN Customer Care and one of our associates will assist you.
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How soon can I access, view and pay my bill after registering for ACN Account Management?
After you register an account with ACN Account Management, you immediately have online access. After you have completed the registration process, click the Login button, enter your User Name and Password from the www.myacn.com home page.
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Why does the ACN Account Management registration process say my User Name is already in use?
If you are trying to register but are getting a message that says that your User Name is already in use, this means that either another customer has already selected that User Name or you are already registered with that User Name.
If you remember your Password, you can try and log in to your ACN Account Management with that User Name.
If you have forgotten your Password, use the ‘Forgot Password’ link found on www.myacn.com home page and follow the directions.
If these suggestions do not work, it is likely that someone else registered with that User Name and you will have to select a different User Name to register.
If you continue to have difficulties, please contact ACN Customer Care for further assistance.
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What are the computer requirements for ACN Account Management?
Any IBM-compatible computer with an Internet connection can use ACN Account Management.
Your browser must:
- Support 128-bit encryption. This is used to encrypt your data over the Internet with the highest level of security available.
- Use Internet Explorer 6x, Netscape 6x, or Mozilla Firefox 1x
- Accept cookies. (Accepting temporary cookies is sufficient.) You can find instructions describing how to do this in your browser’s Help system.
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