Frequently Asked Questions
My ACN Services
How do I reach ACN Customer Care for help with ACN Account Management?
ACN Customer Care can be reached 24 hours a day, seven days a week at 1-877-226-1010.
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How do I change or update my service plan?
Please call ACN Customer Care and one of our associates will assist you.
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What service plan do I have?
To see a complete description of your service plan:
- Log in to your ACN Account Management using your User Name and password.
- Go to the bottom of the Account Overview page.
- All of the telephone numbers on the account will be listed as well as the name of the Plan active for the telephone number.
- To view a complete list of features and options, click the plan name link.
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How do I check my current usage?
To view calls made from a specific telephone number since your last bill:
- Log in to your ACN Account Management using your User Name and Password,
- Go to the bottom of the Account Overview Page.
- All of the telephone numbers on the account will be listed as well as the name of the plan that is active for the telephone number.
- To view the call detail for calls made since your last bill, click the Unbilled Usage link.
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Why was my online ACN Account Management disabled?
If your ACN telephone services have been disconnected for more than 30 days, your User Name and Password will be disabled. Please contact ACN Customer Care for further assistance.
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