Frequently Asked Questions
General Questions
** DIRECTV is available throughout the US, however there are certain areas, specifically in Texas, where DIRECTV is not available through ACN. Customers must order directly through DIRECTV.
What is DIRECTV?
DIRECTV is the nation's No. 1 digital satellite entertainment service provider. Using the most advanced satellite technology, we deliver access to more than 250 channels of programming to homes throughout the United States.
The DIRECTV equipment consists of a satellite dish, a digital set-top receiver and a remote control. Our service offers an incredible selection of entertainment choices — all in digital-quality picture and sound, and DIRECTV works with most televisions.
Leader in High-Definition programming
- Amazing, lifelike picture 5-10 times clearer than regular TV
- All of the best channels in 100% digital quality – a noticeable advantage when compared to what they’d see from cable’s analog channels when displayed on HDTV
- Access to select games in HD with a subscription to NFL SUNDAY TICKET™, plus an unbeatable lineup of HD events, sports and pay per view events
- Customers will enjoy 10 times the pixels of ordinary TV- clear pictures, vibrant colors, and wider image
- Customers can enhance their surround sound experience with the latest Dolby Digital technology
Exclusive Sports Programming
Never miss a game with DIRECTV exclusive sports programming. With options including the NFL SUNDAY TICKET™, NASCAR Hot Pass, and ESPN GamePlan, you’ll be able to catch all the games, highlights and scores – even in HD!
Pay-per-view Movies and Events
Never hassle with driving to the video store again. Pay-per-view offers the ease and convenience of ordering a movie on your TV screen: order with your remote, online or by phone – never pay late charges again!
Satellite Music
No matter what you prefer: country, jazz, rock n’ roll or something in between, with up to 73 XM Satellite Radio channels, there’s something for everyone!
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What is the DIRECTV® System?
The DIRECTV System refers to the equipment that customers need to receive DIRECTV programming from our orbiting satellites. Every DIRECTV System includes three components: a satellite dish, a digital set-top receiver and a remote control. Every DIRECTV Receiver enables access to more than 250 digital-quality channels. Our customizable on-screen program guide includes parental controls. For more details on the equipment, check out our system manuals.
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What is the DIRECTV® Plus DVR?
The DIRECTV Plus DVR (Digital Video Recorder) enables users to digitally record up to 100 hours* of television programming, record two shows at once**, pause and rewind live TV and much more.
*Actual recording time varies depending on the type of programming being recorded.
**For full functionality, the receiver requires connection of two satellite inputs from a dual-LNB DIRECTV System dish antenna and continuous connection to land-based phone line.
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What is the DIRECTV HD DVR?
The DIRECTV HD DVR combines the crystal clear picture of high-definition television with the digital recording power of a DIRECTV Plus DVR.
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I live in an apartment or condo. Can I get a DIRECTV System?
Start by asking your landlord, property manager or homeowners' association if you may install a DIRECTV® System on your rooftop or other building location. If you're not authorized to mount the dish on the roof or the side of the building, try your patio or balcony. Just make sure you have a clear view of the Southern sky.
Your system installation may require structural modifications that may be limited or restricted by the terms of your lease, rental agreement or covenants, conditions and restrictions (CC&Rs). To avoid delays in your installation, we ask that you obtain written or verbal permission from your landlord, homeowners' association or property manager (or, alternatively, review your lease/rental agreement/HOA CC&Rs to confirm permission is not required) prior to scheduling your installation. To help you in your request, please use our Installation Permission form.
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Do I need a phone line for DIRECTV to be installed?
You do not need a phone line to have DIRECTV installed; you can enjoy DIRECTV without a phone line. However, if you want DIRECTV Plus DVR and/or you want the ability to order Pay Per View channels from your remote control, a phone line is required to send the information for DVR service and Pay Per View requests to DIRECTV.
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