Frequently Asked Questions
Customer Service
Can I change my DIRECTV programming once I have service?
Yes. When you register at DIRECTV.com, you can change your programming online. You can also call us 1-800-653-1730 to make changes. DIRECTV premium programming services are generally offered on a monthly basis. If you downgrade your premium programming options within 30 days of adding a new service to your account, you may be subject to a $10 fee.
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Who do I call with a question about my order?
Call 1-800-653-1730 for information about your order before it is installed.
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Who do I call with a question about my service after it is installed, including billing questions?
If you have questions once your service has been installed, please call 800-653-1730 and select option 2.
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Who do I call with a question about my service after it is installed?
Call 1-800-DIRECTV
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Can I change my order? How?
If you need to change your order, please call 1-800-653-1730 prior to your installation to make sure your installer is prepared for your changes. Once you are a customer, you can always upgrade or downgrade your services by calling 1-800-653-1730. If you downgrade in the first 30 days or during some promotional periods you may be subject to a charge. Also, any modifications to your original order may delay the installation of your service.
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Do I have to sign a contract for my service, and if so, is there an early termination fee?
Yes, the standard equipment packages require an 18-month contract and the advanced equipment packages require a 24-month contract. If service is cancelled before the contract is completed, the customer will be charged an early termination fee of $20 for every month left on the contract.
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What are DIRECTV's Customer Service Hours of Operation?
DIRECTV is available to serve you Monday – Friday 7am – 2 am EST and Saturday – Sunday 8 am – 12 am EST.
To find out more details about product and programming as well as promotional offers, visit MyACN.com
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