Frequently Asked Questions
Home Set-Up
Can I watch different channels in different rooms?
Yes. Each TV can have its own programming, and each can run independently. The added cost is only $4.99 a month for the second and each additional television.
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Can I get surround sound while using DIRECTV?
Some DIRECTV Receivers are Dolby Digital capable; others are not. See your system manual to find out about yours. Also, your non-DIRECTV equipment must be surround sound-compatible. If you want to upgrade your home theater system for surround sound, see the Dolby website.
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What is the purpose of connecting my receiver to my telephone line?
With this phone connection, DIRECTV customers are authorized to order Pay Per View movies and events with their remote control and get popular sports subscriptions such as NFL SUNDAY TICKET™. You cannot connect a cellular phone to your receiver; it must be a land-based phone line.
Customers who do not have a continuous telephone connection are not authorized to receive certain sports programming and must call us to order Pay Per View. To cover the cost of handling phone requests, there is an additional $1.50 charge when Pay Per View events and movies are ordered by phone using the automated ordering system or an additional $5 charge for an operator-assisted order.
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Can I get DIRECTV® programming on more than one television set in my house?
Using separate DIRECTV Receivers for each of the TVs in your home gives you the flexibility of watching different programs on different television sets. There is a $4.99/month additional fee for your secondary and each additional receiver.
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If I have more than one receiver, do I have to pay a full monthly subscription for each receiver?
No. DIRECTV allows you to connect more than one television in a single household to our services. The programming you request for the primary access card in your receiver is copied for all of the access cards in the other receivers and you are authorized to receive this same level of programming on these televisions.
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