Frequently Asked Questions
Rates, Plans and Equipment
Is there a limit to the number of ACN Wireless® orders than can be placed on one account?
Yes, residential customers may order up to 5 lines. Customers wishing to establish a small business account may order additional lines. The number of lines varies by carrier. Refer to the ACN Wireless® order portal for carrier-specific information.
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Can I purchase wireless service for my small business through the ACN Wireless® website?
Yes. T-Mobile, Nextel/Sprint and AT&T will provide small business service. The plans will be the same as those ordered for an individual and will not be business specific plans. However, the credit check will be run and establish on the business instead of an individual. Just be sure to check the appropriate box when ordering.
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Can I purchase a memory card for my phone?
Yes. Click the “Shop Accessories” link on the homepage. Memory cards allow you to expand your phone's memory to store music (about 32 songs), videos, still pictures and more.
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Can I purchase phone accessories on the ACN Wireless® website?
Yes, during the checkout process you will be offered accessories (including: phone chargers, battery, headsets, cases etc) that are compatible for the phone/s selected for purchase. Or to shop for accessories only, click on the “Shop Accessories” link on the homepage.
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Can I purchase wireless accessories (headsets, batteries, etc.) without purchasing a phone or new wireless service plan?
Yes. Simply click on the Accessories link on the ACN Wireless® homepage.
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Where do I find international rate plans?
International roaming rates are provided in the fine print under the rate plan details for most carriers. Regarding international rate plans, customers should contact the carrier or search the wireless carrier’s website for international rate plan terms and pricing.
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Will my wireless phone work internationally?
This is dependent on your phone and carrier. GSM phones work internationally. Both AT&T and T-mobile offer GSM phones. The other carriers, which operate a CDMA networks (not GSM) also offer select phones that are internationally compatible. If you frequently travel internationally, you may want to contact the ACN Wireless® sales experts at 1-866-629-7757 and select prompt 1 to determine the best carrier and handset for you.
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Does ACN offer ACN Wireless-to-ACN Wireless free calling?
No. ACN-2-ACN Free Calling is not available between wireless customers or from an ACN Wireless® customer to a local or long distance customer, or vice versa. However, many carriers, such as Verizon, offer member to member free calling depending on the rate plan selected.
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Will the new iPhone be available through the ACN Wireless® website?
Yes, AT&T is offering the iphone. Currently this phone is only available directly from AT&T, but it will be available via the ACN Wireless® website as soon as it is made available by the carrier. Unfortunately we don’t have a date as of yet but we will notify you as soon as we have additional information. The iPhone combines three products — a revolutionary mobile phone, a widescreen iPod with touch controls, and a Internet communications device with desktop-class email, web browsing, maps, and searching — into one small and lightweight handheld device. iPhone also introduces a new user interface based on a large multi-touch display and pioneering new software, letting you control everything with just your fingers.
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What is an Air Card?
Air Cards provide you with data communication for your laptop anywhere you connect on your carrier’s network. These cards allow you to connect your laptop to the Internet, send and receive email and text messages, and connect to corporate networks from just about anywhere – with transmission speeds approaching DSL performance.
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Does ACN Wireless® offer Air Cards (broadband cards) for PC and Macintosh?
Yes. ACN offers Verizon, Sprint, T-Mobile and AT&T Air Cards. Reference the ACN Wireless® website for details on the air cards available. An Air Card link is available under the "Devices by Category" link located in the left navigation. Currently, only Verizon Wireless, Sprint/Nextel and AT&T offers an Air Card that is compatible with BOTH PC and Macintosh.
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Can members of a family living in different area codes sign up for a family plan?
Yes. Carriers will allow you to place numbers with different area codes, but within the same market, on a family plan. For example, area codes 703, 202 and 240 are all in the Washington DC market, so these can all be signed up for the same family plan. However, area codes 703, 404 and 310 are in different markets, and could therefore not be signed up under the same family plan.
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Can I choose more than one phone model when I buy a family plan?
Yes. Typically you will be offered a two-phone package but you can switch one (or both) of the phones to a different model by simply selecting the “change this phone” link under the phone pricing.
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If I am a current ACN wireless customer, and I would like to add a line to my plan (i.e. upgrade from an individual to a family, or add another line to an existing family plan) how would I do this?
Customers may add a line to their ACN Wireless® plan if they are a T-Mobile, Sprint, Nextel, Alltel or AT&T customer. To add a line, simply contact the ACN Wireless® Customer Service number at 1-866-629-7757. However, customers with Verizon may only add a line by contacting that carrier directly, which means the representative would not receive credits or qualifications for the additional line. When signing up for Verizon, customers should carefully consider how many lines they will require.
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Will I be charged sales tax on my equipment purchases?
The following states will assess a sales tax: CA, DC, GA, Mass, MD, VA, MI, NC and NY.
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How do I transfer my contacts to my new phone?
There are several options in this situation. The first option is to key your contacts into your new phone manually. Several carriers, such as Verizon Wireless will transfer your contacts for you in-store for a $10 fee. Lastly, if your previous phone was with a GSM carrier such as T-Mobile or AT&T, and your new phone is also with a GSM carrier, you can switch the SIM card to your new phone and your contacts will transfer.
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Will my new phone(s) arrive ready to use or will I have to activate them?
All phones arrive activated and ready to go. In the case of a port/extension ACN Wireless® will not activate your new phone for 5 days unless you call to have it activated when you receive it. This will ensure you are never without service. To activate your phone earlier, follow the instructions provided in your equipment shipment.
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