Frequently Asked Questions
Shipping & Order Status
How long will it take for a phone to ship?
Once the phone is activated, the phone will be shipped via FedEx to the customer. Orders received by 7:00 PM ET (that pass credit) will be shipped the same day; however, delivery depends on the shipping method selected by the customer. Customer signatures are required, so shipping to PO boxes or APOs is not accepted. Customers can track the status of their order / shipment on the ACN Wireless® website by clicking on “order status”.
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How can I check the status of my order?
You will receive updates as to the status of your order via the email address you provided in the checkout process. You can also visit the ACN Wireless website anytime and click on “check your order status” anytime to track your order. You will be required to enter your last name and order number, which was provided in the confirmation email.
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How will I know that my ACN Wireless® order was received and is being processed?
Upon completion of the order process on the ACN Wireless® website, you will receive an order confirmation page with an order number. If you don’t see a confirmation page with an order number, your order wasn’t completed and accepted. You will also receive an email confirmation of your order receipt.
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Do my shipping and billing addresses need to match?
In order to expedite your order, shipping and billing addresses should be the same. If the addresses are different, your order may be delayed. Visit the ACN Wireless® website and click on “Check Your Order Status,” which will walk you through the verification process before shipment of your phone(s) will occur.
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What if I am not home when FedEx delivers my phone?
If FedEx cannot deliver your order after several attempts, your shipment will be returned. Please ensure you, or someone in your household, will be home to accept the delivery.
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