Signing Up For Digital Phone Service

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In order to use ACN Digital Phone Service, you will need the following:

  • A high speed, wired Internet connection such as Cable or DSL (minimum speed required)
  • A U.S., Canada or Puerto Rico billing and shipping address
  • An ACN Video Phone or ACN Phone Adapter
  • Router with Ethernet cable

Please Note
Customers with ACN Local & Long Distance Plus High Speed Internet should sign up for ACN Digital Phone Service Plus High Speed Internet to retain their Internet service.


 
 
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Enhanced and Basic 911

ACN Digital Phone Service supports both E911 (enhanced 911) and Basic 911.  In areas where E911 is not available; we provide Basic 911 service. We will notify you of which type of 911 service you have during the sign-up process, then we'll follow up with a confirmation e-mail to your message inbox upon completion of your order.

With E911 service, when you dial 911, your telephone number and registered address is sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you will need to provide this information. Until you give the operator your phone number, they  may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak.

Please note that in the event of a broadband or power outage, your Digital Phone Service will not work and therefore 911 Dialing service will not work as well.

Please refer to Terms and Conditions for more information.

Recommended Router

Based on ACN's testing, we recommend the Cisco E1000. Available at major electronic and computer retailers.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

ACN Home Unlimited Plan

Get unlimited calling to more than 80 landline and mobile destinations throughout the world!

Landline and Mobile destinations:
Bangladesh, Belgium, Brunei, Canada, China, France, Greece, Guam, Hong Kong, India, Malaysia, Northern Mariana Islands, Portugal, Puerto Rico, Singapore, South Korea, Thailand, Virgin Islands, U.S.

Landline destinations:
Andorra, Argentina, Australia, Austria, Bahrain, Brazil, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, French Antilles/Martinique, French Guiana, Germany, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Reunion Island, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United States, Venezuela

Restrictions
Intended for residential calling only (direct dialed conversations or voice mail messages). Chat lines, data, fax, commercial use, Internet access and/or long distance calls made using call forwarding and three-way calling features are prohibited. ACN, Inc. reserves the right to terminate enrollment in this plan. Excludes calls terminating to some 218 area codes, chat lines, and certain call types such as private, military, non-geographic and premium numbers. A limited number of international destinations that are high fraud areas may be selectively blocked. Callers will hear a message "Call cannot be completed as dialed" when calling a blocked number.
View Terms & Conditions

Countries and territories are subject to change.

ACN Family Plans

Use ACN Family Plan lines as a low-cost way to keep in touch with the people you call the most. Order them with a new account or add a line through your Online Account Management. All Family Plan lines require a Video Phone. Phone Adapter customers can add a Family Plan line for themselves and get the best of both worlds: The faxing capabilities and two-line capabilities of the Phone Adapter and the ability to see who they are talking to with the Family Plan Video Phone line.

 

Family Plan lines can only be purchased by a customer who has an active Digital Phone Service primary account or signs up for one upon ordering. Family Plan lines are for calls made on ACN's network only and cannot be used to call non-ACN phone numbers. These lines cannot be used for a primary phone line and do not have 911 access. Monthly fees and all activation, shipping and handling will be charged to your credit card. Video phone purchases require a 2-year agreement. Early termination fees for services and equipment apply. Applicable taxes and fees apply.

Signing Up For Digital Phone Service

You now are leaving myacn.com to visit our Digital Phone Service order portal, where you will find more information on products and services offered. If you wish to remain on myacn.com or want to return to it, please use your browser's back button.

In order to use ACN Digital Phone Service, you will need the following:

  • A high speed, wired Internet connection such as Cable or DSL (minimum speed required)
  • A U.S., Canada or Puerto Rico billing and shipping address
  • An ACN Video Phone or ACN Phone Adapter
  • Router with Ethernet cable

Please Note
Customers with ACN Local & Long Distance Plus High Speed Internet should sign up for ACN Digital Phone Service Plus High Speed Internet to retain their Internet service.


 
 
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High Speed Internet Restrictions

ACN High Speed Internet is available in select areas and must be bundled with either an ACN Digital Phone Service or Local and Long Distance Calling Plan. Internet speeds are limited to what is presented to customers after the serviceability verification. Customers will be offered the highest speeds available in their area. A 4-port modem is included at no charge. A separate modem shipping charge will apply.

For customers in ACN/Qwest serviceable areas: In order to sign up for ACN High Speed Internet service you will need to transfer an existing Qwest phone number. ACN High Speed Internet service requires a two-year service agreement.

For customers in ACN/Verizon serviceable areas: ACN High Speed Internet service requires a one year service agreement.

For all current AT&T customers: If you have high speed Internet bundled with your phone service, ACN is not able to transfer AT&T bundled phone and high speed Internet service at this time. Please ensure that you do not have an AT&T bundled service before ordering ACN Local and Long Distance.

Two-Line Capabilities

A one-time $9.99 activation fee for a second line account applies.

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ACN Products & Services Home
Essential Services







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Plan Details for Video Phone Primary Service
Feature
Home Unlimited World Plan (with Video Phone)
   
Unlimited local & long distance calling
to US, Canada and Puerto Rico
Included    
Countries and territories included for
International calling to landline destinations
See Complete List Add World Plan Plus & Get UNLIMITED Calling to 130 Destinations
Countries and territories included for
International calling to mobile destinations
See Complete List
Monthly Charge $29.99/month    
Availability Nationwide    
ACN Companion  What's This? Included*    
International Calling to hundreds
of countries and territories around the world
Available with low
per-minute rates
   
Calling Features 20+ features included
View List
   
 

Shop Now

   
*One-time processing fee applies

Calls terminating to some 218 area code numbers and other chat lines will be blocked and not be accessible to ACN customers. A limited number of international destinations that are high fraud areas may be selectively blocked. Callers will hear a message "Call cannot be completed as dialed" when calling a blocked number. Collect calls not accepted.
 
Evaluate all the services in your home when adding ACN Digital Phone Service as your primary phone service. If you have a security system, consider adding
the Total Protection plan through ADT, or if interested in home security and automation, select one of the three available plans through Vivint - all of which do not require a land line to keep your home secure.
Family Plan with Video Phone

Family Plans are a low-cost way to keep in touch with the people you call most. Stay connected with friends and family with the new IRIS X Video Phone. Enjoy unlimited* calling to ACN Digital Customers around the country!

Family Plans
ACN Family Plan lines are available to add to any Digital Phone Service primary account - whether you have a Phone Adapter or a Video Phone. Only $4.99/month!

One Time Fees
IRIS X Video Phone $179.00
Shipping & Handling $19.99
Activation FREE

Two Ways to order:
Order Family Plan when you sign up for a Digital Phone Service account
OR
Add to your existing Digital Phone Service account through My Account

*Family Plan Lines are discounted lines intended for calls only to and from other ACN Digital Phone Service customers. Because Family Plan lines are for use on the ACN network, calls to or from 911 or other non-ACN digital phone numbers will not be available. Family Plan lines require a two year commitment. If you cancel your service 3 or more days after ship date of your device, an early termination fee will apply.

Total Costs
 
Video Phone
   
Monthly Recurring Charge
Primary Service* $29.99/month or Family Plan $4.99/month
Costs & Fees at Time of Order
Video Phone
   
Equipment Charge $179.00    
Shipping & Handling $19.99    
Activation Fee No Activation Fee!    
Total equipment charge at time of order $198.99    
Commitment Terms & Fees
Video Phone
   
Applicable commitment term 2 years    
Regulatory Recovery Fee $2.99    
Compliance Cost Recovery Fee $2.99    
Early Termination Fee** $199.99    

Charges do not include taxes, monthly fees and surcharges authorized by federal, local or state governments. At the time of order, your payment method will be billed for all applicable charges including the above one-time charges. All prices are subject to change without prior notice.

*Primary service with the IRIS X is recommended only for standalone service and not for full home phone service replacement. The IRIS X does not support the connection of additional telephones or handsets to enable full home coverage.
** If you cancel your ACN Digital Phone Service 3 or more days after ship date of your device an early termination fee will apply.

What's Needed for Digital Phone Service with Video Phone
  • Wired High Speed Internet service (Cable or DSL)
    Choose from the nation's top providers available through ACN (satellite Internet is not recommended)
  • Minimum Internet up/download speed of 384kbps
  • Router with an unused Ethernet port (ACN Phone Adapter requires a wired Ethernet connection to your router)
    ACN recommends the Cisco Linksys Wireless-N E1200 Router
  • A U.S. billing and shipping address (sorry, no P.O. boxes)

*The IRIS X requires a wired Internet connection at initial set up. After you have successfully completed the setup process, please visit our support section for instructions on how to connect your IRIS X to your wireless (Wi-Fi) network.

Already have an ACN Video Phone? Sign up for monthly service here.
 
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